At MeeJordan.com, we strive to provide a smooth and efficient shopping experience for all our customers. However, we understand that sometimes you may need to cancel an order. Please review our cancellation policy to understand the terms and conditions related to order cancellations.
1. Order Cancellation Eligibility
You may cancel your order under the following conditions:
- Before Shipment: You can cancel your order at any time before the item has been shipped. Once the order is shipped, it cannot be canceled.
- Digital Products/Services: Orders for digital products or services (such as downloadable content) cannot be canceled once the purchase has been made.
2. How to Cancel an Order
To cancel an order, please follow these steps:
- Contact Us: Email us at [insert contact email] or call us at [insert contact phone number] as soon as possible. Be sure to include your order number and a request for cancellation.
- Confirmation: Once we receive your cancellation request, we will confirm whether the order is eligible for cancellation and provide you with a confirmation.
3. Refunds for Canceled Orders
If you cancel your order before it has been shipped:
- Full Refund: You will receive a full refund to your original method of payment.
- Processing Time: The refund will be processed within 7-14 business days after the cancellation request is confirmed.
4. Non-Cancellable Orders
The following orders are not eligible for cancellation:
- Orders That Have Already Shipped: Once an item has been shipped, the order cannot be canceled. You may, however, initiate a return or refund request once you receive the item (refer to our Refund Policy for details).
- Custom or Personalized Items: Orders for custom-made or personalized items cannot be canceled once production has begun.
- Digital Products or Services: Once purchased, digital products or services (such as downloadable files) are non-refundable and cannot be canceled.
5. Late or Missing Refunds
If you haven’t received your refund within the specified time frame after canceling an order:
- Check with Your Bank or Credit Card Provider: Sometimes it takes time for a refund to reflect on your account.
- Contact Us: If you still have not received your refund, please contact us at [insert contact email], and we will assist you.
6. Contact Information
If you have any questions or need assistance with canceling your order, please contact our customer support team:
- Email: [insert contact email]
- Phone: [insert contact phone number]
7. Changes to This Policy
MeeJordan.com reserves the right to update or modify this Cancellation Policy at any time. Any changes will be posted on this page with the revised date. Your continued use of our website after changes are made indicates your acceptance of the updated policy.
By shopping at MeeJordan.com, you agree to this Cancellation Policy.